CLIENT CHARTER
We promise and are committed to provide efficient, professional, ethical and friendly services to our customers as follows:
- Counter service for all matters served within five (5) minutes.
- Ensuring that the Faculty’s Academic Guide is accessible within three (3) weeks from the date of admission of new students at each academic session.
- Ensure Pro Forma can be achieved in MyGURU during the first week of lectures.
- Ensure coursework marks are displayed for student review starting from the 13th week of lectures.
- Ensure students receive academic guidance and counseling at least three (3) times per semester.
- Ensuring that all applications for complete activities/programs for approval are given feedback within seven (7) working days.
- Ensure that the equipment and hardware for the laboratory/ workshop/ store/ studio are ready for use no later than ten (10) minutes before the lecture starts.
- A response to the complainant must be made within one (1) working day to let them know that their complaint has been taken into account and will be resolved.