CLIENT CHARTER

We promise and are committed to provide efficient, professional, ethical and friendly services to our customers as follow :
  1. Counter service for all matters served within five (5) minutes. Ensuring that the Faculty’s Academic Guide is accessible within three (3) weeks from the date of admission of new students at each academic session.

  2. Ensure Pro Forma can be achieved in MyGURU during the first week of lectures. Ensure coursework marks are displayed for student review starting from the 13th week of lectures. Ensure students receive academic guidance and counseling at least three (3) times per semester.

  3. Ensuring that all applications for complete activities/programs for approval are given feedback within seven (7) working days.

  4. Ensure that the equipment and hardware for the laboratory/ workshop/ store/ studio are ready for use no later than ten (10) minutes before the lecture starts.

  5. A response to the complainant must be made within one (1) working day to let them know that their complaint has been taken into account and will be   resolved.